SHIPPING METHODS AND COSTS
We deliver to more than 40 countries around the world, and offer different shipping options as applicable.
We only use reputed couriers for dispatching our products – such as DHL, FedEx and UPS. We provide tracking information for all orders once dispatched.
Order cut-off times are provided as guidelines only and do not take into account possible delays caused by payment authorization delays or holidays.
We aim to dispatch all ready to ship items 48 hours of payment confirmation. Estimated delivery times are to be used as a guideline only and commence from the date of dispatch. We are not responsible for any delays caused by customs in your respective country.
We are unable to redirect orders to a different address once items have been dispatched.
All orders will require a signature upon delivery, however, in some cases for deliveries to a residential address the shipment may be left at the door.
We do NOT deliver to P.O Box Addresses.
WHEN DO WE DELIVER
All orders do take about 2-5 days for delivery from the date of dispatch depending on the respective destination. Further information on the order status can be provided by our customer care upon request.
Free Shipping is offered on all orders above $500 to the USA, United Kingdom, and rest of the world. Free Shipping is offered on all orders in India.
ADDRESS CHANGE REQUESTS
Once an order is confirmed, you cannot make any changes. However, address change requests will only be honored if requested within 24 hours of placing your order.
If you make any address change requests post-dispatch of your order, we may or may not be able to honor your request depending on the communication from the carrier. Please note that we cannot guarantee an address change request and cannot be held liable if we are unable to change your address post-dispatch of your order.
PACKAGE REFUSED AT DELIVERY
If for any reason you refuse to accept your order at the time of delivery, a 75% restocking fee will be levied upon your order and will be deducted from the refund amount to you.
PatelBrothers insures each purchase during the time it is in transit until it is delivered to you, at which point liability for your purchased goods is transferred to you. If the courier company fails to deliver your order due to the package being lost in transit, you do not suffer any loss. The in-transit risk all ours and borne by PatelBrothers. However, PatelBrothers is not liable for lost/stolen packages or any other damages to the package post being left at the customer’s address by the courier company. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound or we would advise calling the courier company fulfilling your order (i.e DHL, FedEx, UPS) alongside your tracking number and request to pick up your package at their nearest authorized pick up point closest to your address. Your tracking number can be viewed in the ‘Shipping Confirmation’ e-mail we send out to you once your order has been shipped from our end.
If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by PatelBrothers and transfer of responsibility in the same way.
DELIVERED BUT NOT DELIVERED
We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.
TAXES & DUTIES
To most countries, our items are shipped on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties which may be payable, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.