1. Delivery Countries and Methods: We offer shipping to over 40 countries worldwide. For international shipments, we utilize reputed couriers such as DHL, FedEx, and UPS to ensure reliable and efficient delivery. The available shipping options will be displayed during the checkout process.
  2. Tracking Information: Once your order is dispatched, we provide tracking information for you to monitor the progress of your shipment. You can use this information to track your package on the courier’s website.
  3. Order Processing and Dispatch: For items that are ready to ship, we aim to dispatch them within 48 hours of payment confirmation. Please note that order cut-off times and payment authorization delays may affect the dispatch schedule. Estimated delivery times are provided as guidelines and commence from the date of dispatch.
  4. Customs Delays: While we strive to minimize any delays caused by customs procedures, please be aware that we are not responsible for any customs-related delays in your respective country. These delays may impact the estimated delivery times.
  5. Address Changes: Once your order is confirmed, we cannot make any changes to the shipping address. Address change requests can only be accommodated if submitted within 24 hours of placing your order. However, please note that we cannot guarantee address changes post-dispatch, and we are not liable if we are unable to change the address.
  6. Signature Requirement and Residential Deliveries: All orders require a signature upon delivery. However, in some cases, for deliveries to residential addresses, the courier may leave the shipment at the door for convenience.
  7. P.O. Box Addresses: Please note that we do not deliver to P.O. Box addresses. Kindly provide a physical address for shipping purposes.
  8. Delivery Timeframe: The delivery timeframe for all orders is approximately 2-5 days from the date of dispatch, depending on the destination country. For more specific information about your order status, our customer care team can provide assistance upon request.
  9. Free Shipping: We offer free shipping on all orders above $500 to the USA, United Kingdom, and the rest of the world. Additionally, free shipping is available for all orders within India.
  10. Package Refusal at Delivery: If you refuse to accept your order at the time of delivery, a 75% restocking fee will be applied, which will be deducted from the refund amount.
  11. Insurance: We insure each purchase during transit until it is delivered to you. If the package is lost in transit, we bear the risk, and you will not suffer any loss. However, please note that we are not liable for lost or stolen packages after they have been left at the customer’s address by the courier company. If you have experienced such issues in the past, we recommend delivering the package to a work address or contacting the courier company for alternative arrangements.
  12. Delivered but Not Delivered: We cannot be held accountable for packages where the tracking information indicates that the package has been delivered to your specified address. If you have experienced lost or stolen packages in your area, we suggest having the package delivered to a work address for added security.
  13. Taxes and Duties: For most countries, our items are shipped on a DDU (Delivery Duty Unpaid) basis. This means that the product prices displayed do not include import duties, customs fees, and local sales taxes. As the recipient, you are responsible for paying these charges at the time of delivery to release your order from customs.

Please note that the information provided is for reference purposes only and is subject to our full terms and conditions. If you have any further inquiries or require specific assistance, please contact our customer care team.