Refund and Returns Policy for PatelBrothersNX.com
Effective Date: 5/5/2020
At PatelBrothersNX.com, we strive to ensure your satisfaction with every purchase you make. In the event that you are not completely satisfied with your order, we have established the following Refund and Returns Policy to assist you.
1.1 Wrong or Defective Items:
If you receive a wrong or defective item, please notify us within [insert number of days] days of receiving the order. We will arrange for a return or exchange at no additional cost to you.
1.2 Size or Fit Issues:
If you encounter size or fit issues with your apparel, please refer to our detailed sizing chart before making a purchase. If the size you ordered does not fit correctly, you may be eligible for an exchange or refund, subject to the conditions mentioned below.
1.3 Non-Returnable Items:
Certain items are non-returnable for hygiene and safety reasons. These may include but are not limited to undergarments, swimwear, and earrings. Please check the product description for any specific non-returnable items.
2.1 Item Condition:
To be eligible for a return or exchange, the item must be unused, unworn, and in the same condition as when you received it. It should also be in its original packaging, including all tags, labels, and accessories.
2.2 Return Authorization:
Before returning any item, please contact our customer support to obtain a return authorization. We will provide you with instructions on how to proceed with the return.
2.3 Return Shipping:
For wrong or defective items, we will provide a prepaid shipping label for the return. However, for size or fit issues, you may be responsible for the return shipping costs. Please ensure that the item is securely packaged to avoid damage during transit.
Refund and Exchange Process:
Once we receive the returned item and verify its condition, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to be reflected in your account.
If you are eligible for an exchange, we will arrange for the replacement item to be shipped to you. If the requested item is unavailable, we will issue a refund for the returned item following the refund process mentioned above.
4.1 Sale Items:
Items purchased during a sale or promotional period may be eligible for exchange or store credit, but not a refund unless they are wrong or defective.
4.2 Customized or Personalized Items:
Customized or personalized items are non-refundable, except in cases where they are wrong or defective.
If you have any questions or need assistance with returns or refunds, please contact our customer support at:
Patel Brothers NX
E/2/2799, Katopore Darwaja
Beside Police Station
Bharuch-392001, GUJ India
Email: [email protected]
Phone: +919574589836, +918140954874
Please note that this Refund and Returns Policy applies only to purchases made through PatelBrothersNX.com. Different policies may apply to purchases made through other platforms or retail locations.
By making a purchase on PatelBrothersNX.com, you acknowledge that you have read and understood this Refund and Returns Policy and agree to its terms and conditions.